University System of Maryland             Job Class Specification TITLE: COMMUNITY OUTREACH WORKER I JOB CODE: N04CR1 FLSA: NONEXEMPT JOB TYPE: INST SPECIFIC UMAB EEO6: H40 JOB FAMILY/SERIES: SOC IPED-SOC: 21-1093

APPROVED BY: Chancellor Donald N. Langenberg EFFECTIVE DATE: 07/01/1996

JOB SUMMARY

Under direct supervision, visits individuals and families in their
homes, in shelters, or other similar places to provide basic community
outreach services.

PRIMARY DUTIES

 1.  Recruits a client base within the community by identifying,
     locating, interviewing, and screening individuals who may be
     appropriate for the program.

 2.  Provides general information to individuals and families on
     program objectives and services; eligibility requirements and
     benefits; confidentiality of information etc. Distributes
     informational materials and literature.

 3.  Conducts visual inspection of the physical condition of the
     client's house to identify factors that may be detrimental to
     maintaining a safe, healthy, and comfortable living environment.

 4.  Serves as a liaison between the client and community resources
     including department staff, City, State, and Federal social
     services agencies.

 5.  Schedules clients for appointments with health care providers,
     reminds them of pending appointments, and contacts them to
     inquire into reasons for missed appointments. Escorts clients to
     various appointments to ensure compliance and provide support.

 6.  Assists with client retention by following up on all contacts for
     continued progress assessment and locating those clients who have
     moved or lost contact with the program.

 7.  Assists with the facilitation of the clinic process by greeting
     clients and making sure that they are registered to be seen.

 8.  Assists with planning, organizing, and implementing community
     special events such as health fairs, workshops etc.

 9.  Participates in staff meeting and conferences. Reports on
     community outreach activities including problems and concerns.

10.  Prepares written reports and maintains records of outreach
     contacts and activities.

11.  Updates information in database from various data forms
     collected.

12.  Maintains a good working relationship with all members of the
     community.

Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.

MINIMUM QUALIFICATIONS

EDUCATION:  High-school diploma or GED.

EXPERIENCE: None

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Ability to communicate effectively orally and in writing. Ability to
establish and maintain effective working relationships. Ability to
operate computers and other office equipment. Ability to write reports
and maintain records. Ability to work in extreme weather conditions.
Ability to perform extensive standing and walking. Ability to handle
sensitive and confidential matters with discretion and tact. Ability
to interact with the public, health care providers, community
organizations, and social service agencies. Ability to maintain poise
and courtesy under pressure.

OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT

Employees in this job class may be required to use their personal
automobile while conducting official business and possess a valid
Maryland Non-commercial Class C or Commercial Class B Driver's License
(CDL). Candidates selected for employment may be subjected to medical
inquiries and/or medical examination to determine ability to perform
the job. Employees in this job class may be required to successfully
pass a police background check.