Under general supervision, performs complex clerical work requiring
the application of varied procedures and specialized methods. May
provide guidance and instruction to office clerks and assistants.
1. Assists in coordination of clerical work for a department or
program. Plans work flow of assigned clerical tasks or function.
2. Processes a variety of documents requiring knowledge of relevant
departmental policies and procedures and interaction with others.
Assembles, compiles, and edits data and records. Prepares
worksheets, and reports.
3. Identifies and resolves clerical processing problems. Recommends
new or revised procedures.
4. Receives and directs calls and visitors. Responds to moderately
complex inquiries requiring research or interpretation of
departmental policies and procedures. Makes referral to
professional staff or others as appropriate.
5. Maintains manual and automated record-keeping and filing systems.
Enters and retrieves data. Codes, sorts, and files documents and
6. Reviews and verifies statistical and other reports for
completeness and accuracy of computations.
7. Operates office equipment such as personal computers, typewriters,
calculators, facsimile machines, and photocopiers.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED
EXPERIENCE: Two years in clerical work.
General knowledge of office practices, procedures, and equipment; of
grammar, spelling and punctuation. Skill in preparing reports; in
operating manual and automated office equipment; in performing
mathematical computations; in performing routine clerical tasks; in
filing documents according to alphabetic and numeric sequences.
Ability to plan and independently perform specialized clerical tasks;
to understand and interpret department policies and procedures; to
communicate effectively both orally and in writing; to follow oral and
written instructions; to establish and maintain effective work
relationships; to operate personal computers and assigned word
processing and spreadsheet software.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT