Under direct supervision, performs moderately complex multi-functional
clerical/operational duties as part of an institutionally defined
self-directed team. Work involves a limited variety of specialized
tasks and methods consistent with a clearly defined team-based work
environment and continuous quality improvement objectives.
1. Assembles and compiles basic data according to specific
instructions. Utilizes manual and automated methods to enter and
retrieve data. Assists in preparing and producing standard reports
and data summaries.
2. Receives and directs incoming calls and visitors. Responds to
general inquiries regarding office operations.
3. Assists in maintaining records and filing systems. Codes,
combines, copies, sorts, and files documents according to defined
4. Processes a high volume of similar routine transactions with
clearly defined procedures.
5. Prepares and assists in preparing bulk mailings.
6. Operates office equipment such as multi-line telephones, personal
computers, typewriters, facsimile machines, and photocopiers.
7. Delivers, posts, and retrieves documents and materials.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: One year in clerical work.
Working knowledge of general office practices, procedures and
equipment; of grammar, spelling, and punctuation. Skill in operating
office equipment and effective telephone skills. Ability to
independently perform a limited range of clerical and operational
tasks including computer data entry, basic arithmetic calculations and
compilation of statistical data; completion of standard forms;
creation and maintenance of computer files; and preparation of simple
reports and data summaries. Ability to communicate effectively both
orally and in writing. Ability to work effectively in a self-directed
team-based work environment; to understand and apply team quality and
performance standards. Ability to follow oral and written procedures
and processes; to establish and maintain effective work relationships
both within and outside the team; to operate personal computers and
software; to understand and interpret department policies and
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT