Under general supervision, visits individuals and families in their
homes, in shelters, or other similar places to provide moderately
complex community outreach services. May serve as a lead worker over
other outreach workers.
1. Provides crisis intervention through individual counseling,
providing basic health education, assisting clients access various
social services, and referring clients to alternate care
2. Conducts initial assessment in order to determine individual
3. Speaks before neighborhood groups and attends community meetings
to establish communication and rapport; to promote services; and
assist in resolving problems facing the community. Prepares and
distributes informational literature.
4. Participates in the evaluation of materials and methods designed
to meet the educational needs of the client community.
5. May provide guidance and training over other outreach workers.
6. Performs all of the duties of a Community Outreach Worker I.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High-school diploma or GED.
EXPERIENCE: Two years in community outreach, health care, research,
and/or social services.
General knowledge of community and/or social service resources and
programs. Skill in conducting interviews and assessing client needs.
Ability to communicate effectively orally and in writing. Ability to
establish and maintain effective working relationships. Ability to
operate computers and other office equipment. Ability to write reports
and maintain records. Ability to work in extreme weather conditions.
Ability to perform extensive standing and walking. Ability to handle
sensitive and confidential matters with discretion and tact. Ability
to interact with the public, health care providers, community
organizations, and social service agencies. Ability to maintain poise
and courtesy under pressure.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT
Employees in this job class may be required to use their personal
automobile while conducting official business and possess a valid
Maryland Non-commercial Class C or Commercial Class B Driver's License
(CDL). Candidates selected for employment may be subjected to medical
inquiries and/or medical examination to determine ability to perform
the job. Employees in this job class may be required to successfully
pass a police background check.