Under direct supervision, assists in providing direct social services
such as routine crisis intervention, placement, and referral for
individuals and their families.
1. Obtains and examines information necessary to assess client's
needs and determine eligibility for services. Explains criteria
2. Identifies and evaluates client's problems. Makes recommendations
to supervisor on a plan of action for social and/or medical
services. Monitors and re-evaluates client progress.
3. Makes home visits to conduct initial intake and follow-up.
4. Coordinates the referral of clients to alternate care facilities.
Arranges transportation, escort, home care, and other similar
5. Assists in providing preventive, protective, or supportive
services to individuals or groups who are in or are threatened by,
situations detrimental to their well-being or that of the
6. Writes case reports and maintains case records.
7. Maintains personal contact with other social service agencies and
community resources in order to facilitate the referral of
8. Assists in organizing individual and family support groups;
educational programs such as seminars and workshops; and other
9. Maintains and updates statistical data such as social services
needs evaluated, services provided, referrals made, follow-up
contacts, and outcome of interventions. Assists in preparing
various State, Federal, and departmental reports.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: Bachelor's degree.
General knowledge of the emotional, social, physical, and mental needs
of infants, children, adolescents, and adults. General knowledge of
and compliance with confidentiality of records and communications
regarding clients. Ability to interact with the public, health care
providers, agencies, facilities, and community organizations. Ability
to use computers and other office equipment. Ability to establish and
maintain effective working relationships. Ability to write case
reports and maintain accurate and up to date case records.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT
Valid Maryland Non-commercial Class C or equivalent driver's license
may be required. Employees in this job class may be required to use
their personal automobile while conducting official business.