Under general supervision, functions as a first line supervisor of a
small unit of clerical workers engaged in processing a variety of
routine transactions. Coordinates the work of the unit with other
offices and represents the unit to higher level administrative
personnel. Makes procedural operating decisions based on independent
judgement and knowledge of applicable departmental policies and
1. Supervises and trains assigned clerical personnel in unit
operations and procedures. Determines work priorities, plans,
schedules, assigns, and reviews work.
2. Resolves scheduling problems among assigned personnel and with
other units. Directs work flow to accomodate peak periods.
3. Oversees implementation and administration of policies and
procedures for assigned unit. Assures quality control and makes
recommendation for improvement of work methods or technology to
4. Assists in developing unit production goals and in developing unit
5. Oversees the assembly, compilation, and routine processing of data
and records for reports, special studies, filing, and storage.
Recommends manual and automated methods and procedures.
6. Prepares reports and correspondence related to unit operations.
7. Operates office equipment such as personal computers, typwriters,
calculators, facsimile machines, and photocopiers.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED
EXPERIENCE: Three years progressively responsible clerical work.
Thorough knowledge of office practices, procedures, and equipment; of
business english, grammar, spelling and punctuation. Working
knowledge of the principles of office management and supervision.
Skill in planning and coordinating clerical work; in interpreting and
applying departmental policies and procedures; in operating manual and
automated office equipment including personal computers and related
software; in composing correspondence and preparing reports; in
performing mathematical computations. Ability to supervise, motivate
and train assigned clerical staff; to negotiate resolution to
scheduling and procedural problems; to communicate effectively both
orally and in writing; to establish and maintain effective work
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT