Under direct supervision, performs the full range of multi-functional
clerical/operational duties as part of an institutionally defined
self-directed team. Work involves a broad variety of specialized tasks
and methods consistent with a clearly defined team-based work
environment and continuous quality improvement objectives.
Participates in providing guidance and instruction to Team Assistants.
1. Receives and directs incoming calls and visitors. Responds to
general inquiries requiring research or interpretation of relevant
departmental policies and procedures. Makes referrals to other
team members or teams as appropriate.
2. Maintains manual and automated record-keeping and filing systems.
Codes, sorts, processes, and files the full range of team
documents and materials. Assembles, enters, edits, and retrieves
data and records.
3. Operates office equipment such as multi-line telephones, personal
computers, typewriters, facsimile machines, and photocopiers.
4. Prepares worksheets, tables, correspondence, and standard reports.
Participates in the preparation and review of statistical and
other reports for completeness and accuracy.
5. Identifies and resolves clerical process problems impacting
productivity and quality. Participates in developing new or
6. Assists in planning and coordinating team clerical work.
Coordinates work flow of assigned clerical tasks or function.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Three years in clerical work.
General knowledge of team office practices, procedures and equipment;
of grammar, spelling, and punctuation. Skill in independently
performing a broad range of team clerical and operational tasks
including computer data entry, basic arithmetic calculations and
compilation of statistical data; completion of standard forms,
creation and maintenance of paper and computer files, preparation of
standard reports and data summaries, and responding to requests for
general information. Skill in effective telephone usage. Ability to
work effectively in a self-directed team-based work environment; to
understand and apply team quality and performance standards. Ability
to plan and independently perform specialized clerical tasks; operate
all team office equipment; to communicate both orally and in writing;
to follow oral and written procedures and processes; to establish and
maintain effective work relationships both within and outside the
team; to operate personal computers and software; to understand and
interpret department policies and procedures; to provide guidance and
instruction to Team Assistants.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT