Under general supervision, functions as a first line supervisor of a
medium sized unit of clerical workers engaged in processing a variety
of routine transactions or a small unit of clerical workers engaged in
complex transactions. Coordinates the work of the unit and represents
the unit to higher level administrative personnel. Makes procedural
operating decisions based on independent judgement and knowledge of
applicable departmental policies and procedures.
1. Supervises and trains assigned clerical personnel in unit
operations and procedures. Determines work priorities, plans,
schedules, assigns and reviews work.
2. Establishes and evaluates methods and procedures for processing
data and materials and for setting up and maintaining manual and
automated filing systems.
3. Resolves scheduling problems among assigned personnel and with
other units. Directs work flow to accomodate peak periods.
4. Oversees implementation and administration of policies and
procedures for assigned unit. Assures quality control and makes
recommendations for improvement of work methods and technology to
5. Assists in developing unit production goals and the unit budget.
6. Oversees the assembly, compilation, and processing of routine
and/or complex data and records for reports, special studies,
filing and storage.
7. Prepares reports and correspondence related to unit operations.
8. Operates office equipment such as personal computers, typewriters,
calculators, facsimile machines and photocopiers.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Four years progressively responsible clerical work to
include at least one year in a lead or supervisory capacity.
Thorough knowledge of and skill in applying office practices and
procedures, principles of office management and supervision. General
knowledge of business english, grammar, spelling and punctuation.
Skill in planning and coordinating clerical work; in motivating and
providing guidance and instruction to clerical personnel; in
interpreting and applying departmental policies and procedures; in
operating manual and automated office equipment including personal
computers and related software; in composing correspondence and
preparing reports; in performing mathematical computations. Ability
to establish and evaluate clerical methods and procedures; to
negotiate resolution to scheduling and procedural problems; to
communicate effectively both orally and in writing; to establish and
maintain effective work relationships.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT