Under general supervision, performs police communications and related
clerical work in a central communications center.
1. Operates emergency telephones, two-way radios, teletype,
telecommunications and computer terminal equipment, closed
circuit televisions, remote control cameras, alarm and security
2. Answers emergency telephone lines. Monitors and maintains radio
3. Receives and records information and requests related to police
services. Dispatches police officers. Notifies command,
supervisory, and administrative personnel about incidents.
4. Transmits and receives telephonic communications with the
surrounding local jurisdictions.
5. Operates specialized communications networking equipment and
computer terminals. Accesses restricted law enforcement
6. Obtains, inputs, and receives data related to police activities
such as criminal history, warrants, and vehicle registration.
7. Monitors radio frequencies and transmissions of the Allied Law
Enforcement Agencies, National Weather Service, and Maryland
8. Relays information from field officers requesting back up and
support services such as crime lab technicians, K-9 unit,
emergency medical services, rescue, and fire equipment.
9. Maintains manual and computerized logs and prepares complaint
control cards and reports.
10. Monitors safety and security systems, reports malfunctions as
appropriate, and dispatches appropriate personnel to alarm site.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Two years clerical or other related experience.
Skill in the use of keyboards and office equipment. Ability to type
accurately; to learn emergency communications work; to learn
applicable procedures and regulations; to communicate effectively both
orally and in writing; to react calmly, quickly, and decisively in
emergency situations; to obtain, summarize and relay information
orally and in writing; to follow oral and written instructions; to
write legibly; to monitor multiple radio frequencies.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT
Applicants must submit to and successfully pass a comprehensive