Under general supervision, coordinates the operations of a clinic
providing medical or research services.
1. Participates in the identification of issues and problems
regarding clinic policies and procedures. Assists in the
development and implementation of solutions.
2. Responds to inquiries, orally or in writing, about clinic
services and research protocols.
3. May supervise staff, as well as orient staff including allied health students and medical
residents on clinic operations. Coordinates rotations and daily
4. Coordinates scheduling of appointments for consultation,
treatment, evaluation, testing, laboratory, or counseling
5. Processes billing and insurance charges including health
insurance verification and third party reimbursement. Assists in
resolving billing and insurance problems.
6. Handles accounts receivables, monitors delinquent accounts, and
refers these for collection.
7. Elicits client's financial history to determine eligibility for
reduced fees, special payment plans, or financial assistance.
8. Maintains client, clinic, or research database. Generates
statistical reports on a variety of clinic-related activities.
9. Assists in developing brochures, handouts, and other educational
or informational materials.
10. Requisitions and maintains inventory of supplies. Coordinates
facility maintenance and equipment repair.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Five years performing a full range of clerical support
services to include one year coordination work and one year in a medical
setting. Comprehensive knowledge of the theory, principles, techniques and
practices of the specialty are required.
CERTIFICATION:Certifications and/or licensure may be required based on the specialty.
Thorough knowledge of basic medical terminology and related clinical practices and
protocols. Ability to perform basic mathematical computations. Ability to establish
and maintain effective working relationships with faculty, students, staff, and clients.
Ability to communicate effectively orally and in writing. Ability to use computers and
other standard office equipment. General knowledge of and ability to comply with
confidentiality of records and communications regarding patients/clients. Ability
to prepare reports and maintain records.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT
Employees in this job class must be CPR certified within the first twelve months of
employment. Candidates selected for employment may be subjected to medical inquiries
and/or medical examinations to determine ability to perform the job. Overtime, weekend,
on-call and shift work may be required in some positions.