Under general supervision, serves as a leader in providing direct
social services such as case management, crisis intervention,
placement, and referral for individuals and their families.
1. Obtains and examines information necessary to assess client's
needs and determine eligibility for services. Explains criteria
2. Identifies and evaluates client's problems. Develops a plan of
action for social and/or medical services. Monitors and
re-evaluates client progress.
3. Makes home visits to conduct initial intake and follow-up.
4. Refers clients to alternate care facilities. Arranges
transportation, escort, home care, and other similar services.
5. Provides basic counseling services to clients on matters such as
employment and health care.
6. Provides preventive, protective, or supportive services to
individuals or groups who are in or are threatened by, situations
detrimental to their well-being or that of the community.
7. Provides casework services. Writes case reports and maintains
8. Establishes and maintains personal contact with other social
service agencies and community resources in order to facilitate
the referral of individual clients.
9. Assists in organizing individual and family support groups;
educational programs such as seminars and workshops; and other
10. Maintains and updates statistical data such as social services
needs evaluated, services provided, referrals made, follow-up
contacts, and outcome of interventions. Prepares various State,
Federal, and departmental reports.
11. Provides guidance and training to other staff.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: Bachelor's degree.
EXPERIENCE: Three years providing social work and/or community
General knowledge of counseling principles and methods; and of the
emotional, social, physical, and mental needs of infants, children,
adolescents, and adults. General knowledge of and compliance with
confidentiality of records and communications regarding clients. Skill
in organizing and managing a caseload. Skill in developing,
initiating, and following through with a plan of service or treatment.
Skill and ability to interact with the public, health care providers,
agencies, facilities, and community organizations. Ability to use
computers and other office equipment. Ability to establish and
maintain effective working relationships. Ability to write case
reports and maintain accurate and up to date case records.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT
Valid Maryland Non-commercial Class C or equivalent driver's license
may be required. Employees in this job class may be required to use
their personal automobile while conducting official business.