Under general supervision, functions as a senior team member of an
institutionally defined self-directed team providing guidance,
instruction, and training in multi-functional clerical/operational
procedures and processes to other team members. Assists in
coordinating the work with other team members or departments. Work
involves a broad variety of specialized tasks and methods consistent
with a clearly defined team-based work environment and continuous
quality improvement objectives.
1. Provides instruction and guidance in operations and procedures to
team clerical personnel. Coordinates work priorities, plans, and
2. Leads the implementation and administration of clerical policies
and procedures for the team. Coordinates quality control and
recommended changes to work methods or technology to improve
quality, service, and increase productivity.
3. Assists in developing team goals and budget.
4. Plans and coordinates the assembly, compilation, and processing of
data and records for reports and special studies. Prepares
correspondence, specialized and recurring reports related to team
5. Assists in communication of issues across team.
6. Provides input to team performance evaluations.
7. Performs all duties of the Team Assistant and Team Associate I as
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Four years progressively responsible clerical work to
include at least three years on a self-directed team.
Thorough knowledge of team office practices, procedures and equipment;
of business english, grammar, spelling, and punctuation. General
knowledge of the principles of team leadership and office management.
Skill in planning and coordinating team clerical work; in interpreting
and applying departmental policies and procedures; in operating manual
and automated office equipment including personal computers and
related software; in composing correspondence, compiling statistical
data, and preparing reports; in performing mathematical computations;
creation and maintenance of paper and computer files; in effective
telephone usage; in organizing, coordinating, and executing multiple
assignments under specific time constraints. Ability to work
effectively in a self-directed team-based work environment; to
understand and apply team quality and performance standards. Ability
to train and guide team clerical personnel; to maintain poise and
courtesy under pressure; to lead analysis of clerical problems and
selection of corrective action; to communicate effectively both orally
and in writing; to plan and coordinate team activities with multiple
areas of the organization; to establish and maintain effective work
relationships both within and outside the team.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT