Under general supervision, performs tasks related to the collection
and final resolution of receivables such as student receivables, loan
receivables, and centralized campus receivables.
1. Contacts debtors and communicates need for payment and
consequences of non-payment.
2. Discusses account information with responsible parties to effect
collection of amounts due to the institution; makes decisions
regarding requests for deviations from the expected payment terms.
3. Analyzes accounts to determine accuracy; initiates adjustments to
penalty charges when warranted; contacts appropriate department,
agency or institution to verify validity of questionable
4. Provides financial information regarding payment responsibilities
and options for payment on accounts. Interprets rules and
regulations on loan programs. Investigates and/or processes
deferments, cancellations, and defaults.
5. Responds to incoming correspondence.
6. Keys information into the accounts receivable system and is
responsible for maintaining audit trails.
7. Gathers information and prepares documentation to refer accounts
to the collection agency. Researches addresses and telephone
numbers using available collection tools and resources.
8. Represents institution as an expert witness to secure judgements
on behalf of the institution.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Four years related experience in customer service or
financial operations preferably in a higher education environment.
General knowledge of collections techniques and the laws pertaining to
debt collection. Working knowledge of techniques used in collecting,
compiling, and organizing data and information; of office automation
software and its application. Ability to apply basic analytical
skills; to perform mathematical computations; to make group
presentations; to communicate effectively both orally and in writing;
to establish and maintain effective working relationships.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT