Under general supervision, performs complex assignments in support of
the installation, troubleshooting, testing, maintenance and design of
communication systems including data, voice and networks.
1. Coordinates the installation of communication systems devices,
services and related software.
2. Analyzes, tracks and resolves problem trends. Provides guidance to
others in the resolution of hardware, software and capacity
3. Assists in the development, documentation and implementation of
policies and procedures relating to physical security, systems
security and network security.
4. Communicates with vendors and contractors to develop and monitor
project milestones and to ensure contract compliance.
5. Trains others in the use of services and equipment and assists in
the development of training programs.
6. Performs complex communication systems design.
7. Serves as a project leader to oversee the completion of projects
including preparing and monitoring the budget, establishing
timelines, identifying priorities, and implementing security
8. Performs administrative duties associated with the ongoing
operation and support of communication systems such as billing,
customer assistance, and inventory.
9. Operates and maintains tools and equipment of the trade. Cleans
work area upon completion of project.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Five years directly related experience.
Ability to work in, on, around, over and under fixed equipment and
machinery;, to work in confined spaces; to lift and transport
telecommunications supplies and equipment; to analyze problems of a
technical nature and to develop procedural steps in the solution of
problems; to communicate effectively both orally and in writing; to
provide guidance and instruction to others; to work effectively with
others; to use hand tools and test equipment; to wear and work in
personal protective equipment. Thorough knowledge of a variety of
telecommunication systems. Skill in systems design work. Skill and
ability to operate computers, communication systems equipment and
other mechanical lifting and moving equipment.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT
Candidates selected for employment may be subject to medical inquiries
and/or medical examinations to determine ability to perform the job.
Valid Maryland non-commercial Class C or equivalent driver's license
may be required. May be required to be on-call and carry a pager.
Required to demonstrate the ability to distinguish colors and color
combinations. May be required to be trained to work with asbestos.