Under direct supervision, assists with non-complex assignments in the
installation, troubleshooting, testing, maintenance and design of
communication systems including data, voice, video and networks.
1. Assists with installation of communication systems devices &
services such as fiber optic & twisted pair cabling; interface
equipment such as modems, multiplexers, concentrators & related
2. Performs tasks such as pulling, splicing, terminating and testing
cables and devices following specific instructions.
3. Assists in ensuring reliability of facilities and services by
monitoring operational levels, documenting services and
facilities, & making follow-ups to ensure problems are resolved.
Adheres to policies & procedures relating to physical security
4. Assists clients in the use of equipment and services and
communicates with vendors on non-complex service related issues.
5. Performs administrative duties associated with the ongoing
operation and support of communication systems such as billing,
customer assistance, and inventory.
6. Operates and maintains tools and equipment of the trade. Cleans
work area upon completion of project.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: One year related experience.
Working knowledge of the fundamental principles of telecommunication
systems. Ability to work in, on, around, under, and over fixed
equipment and machinery; to lift and transport telecommunications
supplies and equipment; to work in confined spaces; to communicate
effectively both orally and in writing; to work effectively with
others; to operate computers, communication systems equipment and
other mechanical lifting and moving equipment; to use hand tools and
test equipment; to wear and work in personal protective equipment; to
distinquish colors and color combinations.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT
Candidates selected for employment may be subject to medical inquiries
and/or medical examinations to determine ability to perform the job.
Valid Maryland Non-commercial Class C or equivalent driver's license
may be required. May be required to be on-call and carry a pager. May
be required to be trained to work with asbestos.