Under general supervision, functions as a first or second line
supervisor of a large unit or units of clerical workers engaged in
processing a variety of routine transactions or a medium sized unit of
clerical workers engaged in complex transactions. Coordinates the
work of the unit(s) and represents the unit(s) to higher level
administrative personnel. Makes procedural operating decisions based
on independent judgement and knowledge of applicable departmental
policies and procedures.
1. Supervises and trains assigned clerical personnel in a large
clerical operation. Determines work priorities, plans, schedules,
assigns and reviews work.
2. Establishes and evaluates methods and procedures for processing
data and materials and for setting up and maintaining manual and
automated filing systems.
3. Resolves scheduling problems among assigned personnel and with
other units. Directs work flow to accomodate peak periods.
4. Oversees implementation and administration of policies and
procedures for assigned unit(s). Assures quality control and
makes recommendations for improvement of work methods and
technology to increase productivity.
5. Assists in developing budget and production goals for unit(s).
6. Oversees the assembly, compilation, and processing of routine and
complex data and records for reports, special studies, filing and
7. Prepares reports and correspondence related to unit(s) operations.
8. Operates office equipment such personal computers, typewriters,
calculators, facsimile machines, and photocopiers.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED
EXPERIENCE: Five years progressively responsible clerical work to
include at least one year in supervisory capacity.
Comprehensive knowledge of and skill in applying office practices and
procedures, principles of office management and supervision. Thorough
knowledge of business english, grammar, spelling and punctuation.
Skill in planning and coordinating clerical work; in supervising,
motivating and training clerical personnel; in interpreting and
applying departmental policies and procedures; in operating manual and
automated office equipment including personal computers and related
software; in composing correspondence and preparing reports; in
performing mathematical computations; in establishing clerical methods
and procedures; in negotiating and resolving scheduling and procedural
problems. Ability to communicate effectively both orally and in
writing; to establish and maintain effective work relationships.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT