University System of Maryland          Job Class Specification TITLE: IT COMPUTER OPERATIONS SHIFT SUPV JOB CODE: N12IOV FLSA: NONEXEMPT JOB TYPE: SYSTEMWIDE EEO6: H50 JOB FAMILY/SERIES: COM OPR IPED-SOC: 43-9011

APPROVED BY: Chancellor's Designee: EFFECTIVE DATE: 07/01/2001 Donald Tynes, Director of Human Resources

JOB SUMMARY

Under general supervision, supervises the work of computer operations
personnel for an assigned shift and performs all of the duties of a
computer operator.

PRIMARY DUTIES

1.  Supervises the day-to-day operations of an assigned shift of
    computer operations personnel. Determines work priorities,
    schedules, assigns and reviews work, trains personnel and provides
    input to performance evaluations.

2.  Provides operational support to users, programmers and computer
    operations personnel.

3.  Investigates and resolves complex system errors and processing
    problems.

4.  Minimizes conflict for resources by identifying and maintaining
    priorities, reviewing job schedules, and monitoring system to
    maintain optimum response times.

5.  Assists in evaluating and recommending resource requirements.

6.  Reviews production applications for integration into the
    operational environment.

7.  Performs all of the duties of a Computer Operator Lead.

Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.

MINIMUM QUALIFICATIONS

EDUCATION:  High School Diploma or GED.

EXPERIENCE: Five years in the operation of multi-user computers and
peripheral equipment.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Thorough knowledge of computer operating systems, application systems,
job control software and other related software.  Skill in the
operation of computer consoles, on-line terminals and peripheral
equipment; in diagnosing operational problems and selecting corrective
action.  Ability to train, supervise and evaluate personnel; to
coordinate with multiple areas of the organization; to lift and
transport computer supplies and equipment; to communicate effectively
orally and in writing.

OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT

Candidates selected for employment may be subject to medical inquiries
and/or medical examinations to determine ability to perform the job.

Printer Friendly Version