Support for Workday is available through self-service job aids and training materials or by submitting a ticket through your local campus Help/Service Desk. The campus Help Desk will work with your Workday campus subject matter experts to answer questions, resolve challenges, and complete requests. If needed, your campus will escalate your request to the MD Connect Support Center for resolution.
Campus Support Resources – How to Get Help with Workday
- View Job Aids, CBT Videos, and ILT Recordings on Workday Learning that show how to access, navigate, and perform common Workday tasks associated with your security roles. Training is available on Workday Learning through July 31 and will be in Workday production starting August 1
- Contact your local campus Help Desk for issues or questions not answered in the Workday training and support materials
- Campus Help desks and departmental support will coordinate to resolve general requests and issues specific to the campus. For any issues that need additional help, they will be escalated to the MD Connect Support Center for additional support
Campus Help Desks for Workday Support
- Bowie State University Helpdesk – https://bowiestate.edu/about/administration-and-governance/division-of-information-technology/help-desk.php
- Coppin State University Helpdesk – https://www.coppin.edu/it-help-desk
- Frostburg State University Helpdesk – https://www.frostburg.edu/information-technology/Services/it-help-desk.php
- Salisbury University Helpdesk – http://Kb.salisbury.edu
- University of Baltimore Helpdesk – https://ubalt.teamdynamix.com/TDClient/1799/Portal/Requests/ServiceCatalog?CategoryID=20268
- Workday is accessible through a web browser at: https://www.myworkday.com/wday/authgwy/marylandconnect/login.htmld
- The recommended browser is Google Chrome. Mozilla Firefox and Safari can also be used.
Not sure where a task or business process goes after you hit Submit? Follow these quick and easy steps to check:
Check After Submitting:
- In the “You Have Submitted” pop-up, select View Details.
- Select the arrow next to Details and Process.
- Select the Process tab to see any remaining steps, the type of step, and who it’s assigned to.
Check In-Progress or Completed Tasks:
- Go to My Tasks.
- Select the Archive tab.
- Look under Overall status and then the Process tab to see if the task is complete or where it is in progress.
For more info, check the Task Status Review job aid.
ALL employees hold the “Employee as Self” security role. Many employees hold at least one or more additional security roles. Follow the steps below under How to Access Your Security Role(s) to find any security roles you may hold in addition to “Employee as Self”. How to Access Your Security Role(s)Interested in accessing your assigned security roles in Workday? Here’s how to get started:
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For more information on what your security roles mean, please visit our Training By Pathways page on USMD website. Click here to access. |
- Workday has a built-in approval process for various tasks. Depending on the nature of the task, your request is sent to your manager or the relevant department for approval.
- To see the approval process workflow for a task you submitted, go to My Tasks, select Archive tab, find the item and select the process tab. The process tab contains the workflow and shows initiation and the approval process, including any upcoming approvers for tasks in progress.
- Before the travel occurs, you must create and submit a Spend Authorization in Workday
- Once the Spend Authorization has been approved, and the travel occurs, create an Expense Report
- Diners Cards (or other appropriate cards) are used for travel-related expenses
- To indicate a Diners Card was used by another employee, the cardholder can assign their expenses in Workday.
- You can create a spend authorization for travel pre-approval when it is going on another employee’s Diners card.
- For travel for students, for example 20 students traveling to a conference, you can create a spend authorization to cover all students traveling
- For per diem, you do not need receipts if receiving per diem. The conference itinerary needs to be attached to determine per diem
- For calculating mileage, commute mileage is deducted after total mileage is calculated automatically in Workday. Provide starting and ending destination points
- Travel expenses can be viewed on the Expenses app from the Menu in Workday after travel occurs. Depending on your institution, the transactions may be loaded in daily, weekly, or once a month.
- Procurement Cards (P-Cards) are for all NON-travel related purchases and will not be used for Spend Authorizations and Expense Reports
- *During this Go-Live phase, your travel might have already occurred pre-go live. If that is the case, you are still required to create a Spend Authorization before creating an Expense Report
- For more information and additional FAQs on spend authorizations and expenses, please see the Spend Authorizations & Expenses FAQs in the Learning app in Workday. It is available in Workday Learning through July 31 and in Workday production starting August 1.
- To find your own Spend Authorizations that have been started (in draft status), in progress, canceled, or approved, please use My Spend Authorizations report. You can search for this report in the Search bar.
- To find your own Expense Reports that have been started (in draft status), in progress, canceled, or approved, please use My Expense Reports report. You can search for this report in the Search bar.
- To find your own supplier invoice requests that have been started (in draft status), in progress, canceled, or approved, please use My Supplier Invoice Requests report. You can search for this report in the Search bar.
- Holidays will be tracked on the Absence Calendar. For the majority, holiday hours will be loaded via a central process
- Once approved, your time off or absence can be adjusted. If it has not been approved, it can be cancelled
- Time Off balances will be displayed in hours only
- Collegial Sick is a faculty time off that is outlined in the faculty policy on sick leave
- Sick/Safe is the new name for sick leave. Use this when you’re out sick for a short period, have a doctor’s appointment, etc.
- If you see an absence type with “Leave” in the name, this is typically for an extended leave of absence and will route to your HR and/or Benefits office for approval. For shorter times away from work, use the Time Offs menu to access your standard accrued balances such as Annual, Personal, Sick/Safe, etc.
- Exempt Employees, Librarians, and 12 Month faculty will enter their total hours worked (no lunch breaks etc., just the number of hours worked each day)
- Non-Exempt employees will have the Check In and Check Out button options
- Employees should not be using an out reason of “Meal” when they leave work for the day
- The first half of the day should have the hours worked, with out reason as “Meal”, then the second half of the day should have hours worked with the out reason as “Out”
- Your timesheet is sent out for approval to both your manager and your manager’s manager in the case your manager is not able to approve your time
- Enter time for multiple days using the Actions drop down on your timesheet, and selecting the Quick Add option
- If you’re a regular employee, Workday will not let you submit time until your standard hours for the period are accounted for. (For example, if you’re a full-time employees, you must account for 80 hour
- Workday will introduce a new vocabulary, replacing a number of our existing terms. For your convenience, a comprehensive crosswalk Glossary will be provided when training is deployed. For more details, please refer to Commonly Used Terms.
- Workday infrastructure, policies, and procedures ensure your data is secure and protected. Security threats and risks are mitigated through strong internal controls and a comprehensive security program. Workday regularly passes rigorous third-party compliance audits.
- You will receive an email from Workday when you have new items in My Tasks or notifications. You will also receive notifications in Workday when an action is required. These will appear in your Workday My Tasks.
- If you are receiving too many emails from Workday and want to make them more manageable, you can change your preferences for emails from Workday by using the Change My Preferences option. Go to your profile, choose My Account, and select Change Preferences.
- Data in Workday is updated in real-time. Once a transaction is completed, it is immediately reflected in the system.
- Yes, Workday is a cloud-based platform, which means it is hosted and accessed via the internet, eliminating the need for on-premises infrastructure.