Under general supervision, functions as a lead worker or senior
technician performing specialized administrative clerical duties in
support of the Human Resources function to include areas such as
employment, classification, compensation, benefits, payroll, equal
employment opportunity/affirmative action, employee relations,
training and human resources information systems.
1. Provides guidance, direction, and training to human resources
associates or other positions in a decentralized human resources
2. Responds to moderately complex inquiries regarding the application
of human resources policies, procedures and programs. Researches
and interprets policies and procedures providing factual
3. Researches, analyzes, and consolidates data for reports following
general instructions. Prepares correspondence and specialized and
4. Receives, processes, and distributes employment, payroll,
benefits, and other human resources documents. Verifies
completeness, accuracy and consistency of data and related
reports. Performs basic mathematical computations.
5. Assists in establishing and updating human resources files and
databases. Reviews and audits data for accuracy. Ensures
confidentiality of information as required.
6. Researches and resolves problems related to clerical functions and
human resources transactions. Assists others in completing human
resources forms and transactions.
7. Assists in coordinating human resources programs such as employee
orientation, staff development, benefits enrollment, United
Charities and Savings Bonds.
8. Operates manual and automated office equipment to prepare and
maintain documents and information.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Four years clerical experience, three years of which must
have involved the application of human resources policies and
Thorough knowledge of human resources practices and procedures; of
basic mathematics including ratios and percentages; of modern office
practices, procedures, systems, and equipment. Skill in the use of
keyboards, automated systems, computers, and related software to
facilitate assigned work; in organizing and executing multiple
assignments under specific time constraints. Ability to communicate
effectively both orally and in writing; to understand and interpret
human resources policies and procedures; to provide guidance and
training to others; to maintain poise and courtesy under pressure; to
handle sensitive and confidential matters with discretion and tact; to
accurately perform mathematical computations; to operate standard
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT