Under direct supervision, performs entry level professional counseling
duties in one or more of the major student counseling functions such
as academic advising, financial aid, career counseling, and personal
counseling as part of an institutionally defined self-directed team.
Work involves a broad variety of specialized processes consistent with
a clearly defined team-based work environment and continuous quality
1. Provides general advice and curriculum planning to aid students in
course selection, to assist in clarifying career and educational
goals, and to inform students of specific graduation and degree
2. Approves transfer credit evaluations as appropriate.
3. Performs routine counseling of students regarding eligibility for
and availability of financial aid. Assists in processing student
financial aid applications and awards. Verifies academic progress
and assists in preparation of reports.
4. Provides information to students on establishing career goals, on
job search strategies, and informs students of availability of
5. Provides detail information and interprets benefits policies for
Veterans Administration (VA) students.
6. Provides information about student eligibility for disabled
services and refers students as necessary.
7. Refers students to other departments or external parties as
appropriate to the needs indicated, i.e., personal counseling,
tutoring, drug/alcohol counseling.
8. Performs all duties of Team Associates as required.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Five years progressively responsible clerical work to
include at least four years in the student services area, preferably
on a self-directed team.
Through knowledge of team office practices, procedures and equipment;
of business english, grammar, spelling, and punctuation. General
knowledge of the principles of team leadership and office management.
Skill in planning and coordinating team clerical work; in performing
the full range of team clerical and operational tasks; in interpreting
and applying departmental policies and procedures; in operating manual
and automated office equipment including personal computers and
related software; in composing correspondence, compiling statistical
data, and preparing reports; in performing mathematical computations;
creation and maintenance of paper and computer files; in effective
telephone usage; in organizing, coordinating, and executing multiple
assignments under specific time constraints. Ability to work
effectively in a self-directed team-based work environment; to
understand and apply team quality and performance standards. Ability
to interview and counsel students; to train and guide team clerical
personnel; to maintain poise and courtesy under pressure; to lead
analysis of clerical problems and selection of corrective action; to
communicate effectively both orally and in writing; to plan and
coordinate team activities with multiple areas of the organization; to
establish and maintain effective work relationships both within and
outside the team.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT