Under general supervision, coordinates and supervises income, billing
and collections activities of a unit responsible for the collection
and final resolution of receivables due to the institution. Supervises
and trains collections specialists or other support personnel involved
in debt collection and processing receivables such as student
receivables, loan receivables, and centralized campus receivables.
1. Determines work priorities, plans, schedules, assigns and reviews
work. Trains and evaluates assigned personnel.
2. Investigates and resolves difficult or highly sensitive
collections or receivables problems. Interacts with debtors;
explains and interprets regulations and procedures; determines
exceptions to payment policy or procedures; and authorizes
3. Functions as a resource person on collections function. Represents
the institution at court proceedings for uncollectable accounts.
Functions as liaison with internal and external auditors.
4. Reviews, formulates, and recommends policies and operational
procedures for areas of responsibility.
5. Ensures confidentiality and security of transactions and
6. Reviews and analyzes account balances and reports on receivables.
Devises, modifies, and compiles accounting information.
7. Performs duties of Collections Specialist.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Six years progressively responsible experience in
collections or related accounting clerical work to include at least
one year in a supervisory capacity.
Thorough knowledge of and skill in applying collections principles and
practices. General knowledge of bookkeeping or accounting principles
and practices. Skill in planning and organizing work involving
numerous diverse demands; in interpreting financial and administrative
reports; in making effective presentations; in the use of automated
office equipment and computer software to facilitate collections
operations. Ability to communicate effectively both orally and in
writing; to supervise and train assigned personnel in collections
operations and procedures; to establish and maintain effective working
relationships; to operate personal computers and related software.
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT