Under general supervision, supervises support staff in the daily operations in one
or more library functional areas, such as user access services, collections and
content management, research support, user education, digital initiatives, or other
services and operations. Provides high quality customer service, communicates the
library's mission and enforces library procedures and policies.
1. Supervises daily work operations of assigned library support staff. Plans,
schedules, assigns, and reviews work. Trains employees and evaluates performance.
Ensures work meets established standards of quality and quantity. May also
lead/oversee other projects or assigned areas of library operations.
2. Recommends and oversees internal operating procedures. Responds to inquiries
regarding the application of library policies, procedures and programs. Researches
and interprets policies and procedures.
3. Researches, analyzes, and consolidates data for reports. Prepares specialized and
4. Addresses and resolves problems and customer complaints.
5. Performs the duties of a Library Services Specialist.
Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.
EDUCATION: Bachelor's Degree
EXPERIENCE: Three years experience directly related to the primary duties
of the position with at least one year in a lead or supervisory capacity.
Thorough knowledge and understanding of the nature and function of
libraries, of library services, standards and procedures; of
bibliographic tools and records, publishing and publication formats
and library information storage and retrieval systems. Skill in
interpreting and applying library policies, procedures and explaining
technical material such as local and national library standards and
rules; in using a computer terminal to input and retrieve information;
in resolving library technical support problems; in alphabetic and
numeric filing; in communicating effectively; in establishing and
maintaining effective work relationships with library users and staff.
Ability to work independently on multiple tasks; to supervise and
train subordinate personnel; and to organize work involving
OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT