Service Operations and Customer Support:

• Provides guidance and leadership to consortium HCM & Payroll teams to maximize the benefits of Workday in solving problems and to enhance HCM operations. 
• Interfaces with Workday to maintain knowledge of product enhancement and updates and communicates this information with appropriate central and campus team members.
• Offers insights and recommendations to streamline reporting processes, improve data accuracy, and enhance the user experience.
• Maintains documentation of HCM-related system configurations, processes, and changes.
• Supports training efforts for the HCM Modules (Workforce management, Time Tracking, Recruiting, Learning Management, Talent management, Payroll and Benefits).
• Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
• Liaises with appropriate central and campus compliance and data privacy leads.

Technology Advancement:

• Analyzes existing business processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends functionalities that align with the institutions’ goals.
• Advises on best practices for optimizing the use of Workday features.
• Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects.
• Leads HCM (Core HCM, Time Tracking, Talent Management and other HR and payroll related products) system upgrades, enhancements, testing validation, and overall performance of the Workday HCM and Payroll modules.
• Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities. 

Strategic Planning & Project Management:

• Works with the Executive Director to develop strategy, roadmaps, prioritization, and implementation of future products supporting the consortium.
• Supports the Executive Director in facilitating the HCM modules governance groups and provides recommendations to help prioritize projects and requests.
• Works with campus stakeholders and the user community to identify and scope process and system improvements, supporting automation and other efficiencies.
• Leads and supervises approved projects and activities.

Required Education Level/Certifications:

Bachelor’s degree or foreign equivalent degree in Computer Science, Management Information Systems, or applicable related field. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits.

Required Experience:

• Two (2) years of hands-on experience with Workday HCM Core plus two other HCM products.
• Supervisory experience.
• Experience working in a team environment.

Required Knowledge/Skills/Abilities:

• Thorough knowledge of HCM operations.
• Skill in configuring Workday HCM modules.
• Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
• Analytical skills to clearly define business challenges and identify and communicate technical and business changes required to address them.
• Ability to drive decision making through a consensus-building approach.

Preferred Education Level/Certifications:

Workday Pro Certification – HR HCM, Recruiting, Compensation, time tracking.

Preferred Experience:

• Workday experience in a higher education environment.
• Experience with Adaptive workforce planning, Position management, and Academic staffing.

Preferred Knowledge/Skills/Abilities:

Working knowledge of Human Resources operations.