Under general supervision, functions as a first or second line supervisor of a large unit or units of clerical workers engaged in processing a variety of routine transactions or a medium sized unit of clerical workers engaged in complex transactions. Coordinates the
work of the unit(s) and represents the unit(s) to higher level administrative personnel. Makes procedural operating decisions based on independent judgement and knowledge of applicable departmental policies and procedures.
1. Supervises and trains assigned clerical personnel in a large
clerical operation. Determines work priorities, plans, schedules,
assigns and reviews work.
2. Establishes and evaluates methods and procedures for processing
data and materials and for setting up and maintaining manual and
automated filing systems.
3. Resolves scheduling problems among assigned personnel and with
other units. Directs work flow to accomodate peak periods.
4. Oversees implementation and administration of policies and
procedures for assigned unit(s). Assures quality control and
makes recommendations for improvement of work methods and
technology to increase productivity.
5. Assists in developing budget and production goals for unit(s).
6. Oversees the assembly, compilation, and processing of routine and
complex data and records for reports, special studies, filing and
7. Prepares reports and correspondence related to unit(s) operations.
8. Operates office equipment such personal computers, typewriters,
calculators, facsimile machines, and photocopiers.
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.
EDUCATION: High School Diploma or GED
EXPERIENCE: Five years progressively responsible clerical work to include at least one year in supervisory capacity.
Comprehensive knowledge of and skill in applying office practices and procedures, principles of office management and supervision. Thorough knowledge of business english, grammar, spelling and punctuation. Skill in planning and coordinating clerical work; in supervising, motivating and training clerical personnel; in interpreting and applying departmental policies and procedures; in operating manual and automated office equipment including personal computers and related software; in composing correspondence and preparing reports; in performing mathematical computations; in establishing clerical methods and procedures; in negotiating and resolving scheduling and procedural problems. Ability to communicate effectively both orally and in writing; to establish and maintain effective work relationships.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
CONDITIONS OF EMPLOYMENT: