University System of Maryland

Job Class Specification

FLSA: NONEXEMPT                                JOB TYPE: SYSTEMWIDE
EEO6:  H40                                     JOB FAMILY/SERIES: LIB     
IPED-SOC: 43-4121
APPROVED BY:  Chancellor's Designee:     EFFECTIVE DATE: 10/23/2014
             Joann Goedert, Associate Vice Chancellor


Under general supervision, supervises support staff in the daily operations in one or more library functional areas, such as user access services, collections and content management, research support, user education, digital initiatives, or other services and operations. Provides high quality customer service, communicates the library's mission and enforces library procedures and policies.


1. Supervises daily work operations of assigned library support staff. Plans, schedules, assigns, and reviews work. Trains employees and evaluates performance. Ensures work meets established standards of quality and quantity. May also lead/oversee other projects or assigned areas of library operations.

2. Recommends and oversees internal operating procedures. Responds to inquiries regarding the application of library policies, procedures and programs. Researches and interprets policies and procedures.

3. Researches, analyzes, and consolidates data for reports. Prepares specialized and recurring reports.

4. Addresses and resolves problems and customer complaints.

5. Performs the duties of a Library Services Specialist.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.


EDUCATION: Bachelor's Degree

EXPERIENCE: Three years experience directly related to the primary duties of the position with at least one year in a lead or supervisory capacity.



Thorough knowledge and understanding of the nature and function of libraries, of library services, standards and procedures; of bibliographic tools and records, publishing and publication formats and library information storage and retrieval systems. Skill in interpreting and applying library policies, procedures and explaining technical material such as local and national library standards and rules; in using a computer terminal to input and retrieve information; in resolving library technical support problems; in alphabetic and numeric filing; in communicating effectively; in establishing and maintaining effective work relationships with library users and staff. Ability to work independently on multiple tasks; to supervise and train subordinate personnel; and to organize work involving conflicting demands.

OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.


Go Back to Previous Screen Printer Friendly Version