FRAUD HOTLINE POLICY
Policy on the Communication of Suspected Fraud, Unethical and Illegal Business Activity
I. Purpose: The purpose of this policy is to establish the principle that University System of Maryland (USM)
employees, students and others in the campus community are strongly encouraged to communicate suspected fraud
or other financial irregularities to appropriate authorities in their institution or to the USM's Office of
Internal Audit; to establish mechanisms that create a confidential and convenient USM "Hotline" for the reporting
of such concerns; and, as a result, to advance the deterrence and detection of fraud, unethical practices, and
financial irregularities at USM institutions.
II. Scope: This policy describes a non-retaliatory resource ("the Fraud Hotline") for University stakeholders
to report perceived fraud, theft and other suspected unethical or illegal business activity. Fraud generally
involves a willful or deliberate act, expression, omission or concealment with the intent of obtaining an
unauthorized benefit, such as money or property, by deception or other unethical means.
Other incidents that may be reported to the Fraud Hotline include:
- Forgery or unauthorized alteration of institution documents, including checks, bank drafts, computer
files, or any other financial document;
- Misappropriation or theft of funds, securities, supplies, or other assets;
- Fraudulent activity relating to research grants and contracts;
- Impropriety in handling or reporting of money or financial transactions;
- Purposely reporting inaccurate financial information;
- Authorizing or receiving compensation for goods not received or services not performed;
- Accepting or seeking anything of material value from contractors, vendors, or persons providing
services/material to the institution that is not consistent with campus or USM policy;
- Destruction, removal, or inappropriate use of institution records, furniture, fixtures, and
equipment; and/or unethical procurement practices.
The Fraud Hotline is not intended to replace existing reporting mechanisms for matters such as
employment-related complaints, including complaints of discrimination; sexual and other unlawful
harassment; and student academic and residential life problems; and health and safety hazards, and
criminal behavior not related to financial irregularities. These matters should continue to be
addressed through other, existing institution channels, which may include campus human resources, student
affairs or law enforcement offices. Health and safety emergencies should be addressed urgently by
The USM Fraud Hotline is also not intended to supplant individual campus channels of communication
for the reporting of suspected financial wrongdoing. Employees who know or suspect that other
employees, business partners or vendors are engaged in a fraudulent act are encouraged to report
such activity to their supervisor, department head, responsible official, or campus Hotline. The
USM Fraud Hotline provides an additional option for the confidential communication of such concerns.
III. Hotline Options and Operations: The USM provides four mechanisms for reporting suspected
or known fraudulent, unethical or illegal activities to the USM Office of Internal Audit:
Upon receipt of an allegation the Office of Internal Audit will evaluate the submission and
determine an appropriate strategy for investigating and resolving the situation. As
appropriate, institution officials or the Office of the Attorney General and may be asked
to conduct or participate in an investigation. Decisions regarding the appropriate response
to a report made on the Hotline are otherwise wholly within the discretion of the Office of
- Online: A hotline link provided on the homepage of the USM website and operated by
USM's Office of Internal Audit.
- Telephone: A toll free telephone number operated by the USM's Office of Internal
Audit, and voicemail messages recorded on the system are accessible only to the Internal
- Fax: The Office of Internal Audit's direct fax number, which is accessible only to
Internal Audit staff.
- U.S. Mail: Written communication by U.S. Mail to the headquarters of the Office of
Internal Audit. Mail directed to the hotline is received by Internal Audit staff.
IV. Protections for Hotline Reporters: Persons who make reports to the USM Fraud Hotline
will have the following protections:
- Non-Retaliation: Persons using the USM Fraud Hotline will have the full protections of
Maryland's Whistleblower Act for state employees (Maryland Code §§ 5-301 thru 5-13 of the State
Personnel and Pensions Article).
No faculty, administrator, staff, student, or other member of the campus community may be subject
to interference, coercion or reprisal for making a fraud hotline report in good faith. The USM
and its institutions will not retaliate against any person making a good faith report of an
unethical or illegal act, and will not knowingly permit retaliation by any manager, supervisor,
faculty, or administrator.
- Confidentiality: Individuals reporting via the Hotline may choose to identify themselves
or remain anonymous. The identity of any person reporting an incident will be used for investigative
purposes only and will not be disclosed outside of the investigative team, except under narrow
circumstances where disclosure is expressly required by law or necessary to protect the safety
of the reporting individual or others. Strict confidentiality otherwise shall be maintained over
Hotline documents at all times, and hotline cases should not be discussed with anyone outside of the
V. Reporting by the Office of Internal Audit: On an annual basis, the Office of Internal
Audit will prepare a USM Hotline Summary Report. The report will be presented to the Board of
Regents for review and approval.
The Director of Internal Audit will, on a case-by-case basis, determine if a fraud audit report
will be issued for allegations investigated by the Office of Internal Audit. When a report is
issued it will include the results of the investigation, and if appropriate, recommendations
for further action.
VI. Effective Date: This policy shall become effective on April 16, 2010.