Manages the daily Workday Human Resources and Finance functions:

• Leads a team of outsourced and insourced resources to achieve operational and financial excellence.
• Establishes goals, structures, and processes for staff in alignment with the institution’s long-term strategic plan and vision and short-term priorities.
• Develops and manages the Workday service center operations in support of enterprise risk management and other key performance indicators.
• Leads the Service Manager in managing operations in accordance with service level agreements and establishing governance processes.

Provides Workday Product Ownership and Vision:

• Provides overall product management and accountability for delivery of solutions for new capabilities in the Workday platform.
• Develops and monitors product roadmap and key performance indicators, identifies improvement opportunities, and ensures regulatory and policy compliance.
• Delivers solutions that are long-term, large scale, and require consideration of risk management.
• Identifies opportunities for process improvement, automation, and enhanced data analysis using Workday ERP capabilities.

Partners with MD Connect Consortium:

• Works with the governing board to develop strategy, roadmaps, prioritization, and implementation of future products supporting the consortium.
• Works with campus stakeholders and user community to identify and scope process and system improvement.
• Oversees and facilitates the governance groups to ensure smooth release life cycle, enhancement reviews, testing and quality assurance.

Manages Vendors & Contracts:

• Implements Vendor Relationship Management for ERP products that drive service excellence, control costs, and mitigate risks.
• Acts as the primary liaison between the consortium and Workday ERP vendor, fostering a strong partnership and staying informed about product updates and roadmap.
• Manages relationship with the Vendor team, ensuring vendors are held accountable.
• Responsible for managing vendor budgets and performance.

Required Education Level/Certifications:

Bachelor’s degree.

Required Experience:

3 years’ experience managing a Workday, or other equivalent ERP, environment in either a consulting or permanent position and previous successful project management experience with technical staff.

Required Knowledge/Skills/Abilities:

• Strong understanding of ERP technology language and use of applications.
• Leadership, coaching, and team building skills to strengthen and cultivate relationships.
• Ability to deploy customer service strategies and lead by example.
• Proven project management skills, with the ability to lead cross-functional teams and drive change.
• Strong understanding of HR, Finance, and other business functions supported by Workday or other equivalent ERP.
• Ability to exercise a high level of diplomacy, confidentiality, and trust.
• Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
• Ability to clearly define business challenges and identify technical and business changes required to address them.
• Ability to drive decision making through a consensus-building approach.

Preferred Education Level/Certifications:

Project management certification.

Workday certification(s) in relevant modules (e.g., HCM, Financials)

Preferred Experience:

Experience with a single tenant multi-company Workday configuration.