Service Operations and Customer Support:

• Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations. 
• Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members.
• Offers insights and recommendations to streamline Workday cross-application processes, improve data accuracy, and enhance the user experience.
• Maintains documentation of cross-application-related system configurations, processes, and changes.
• Supports training efforts for tenants and cross-application activities.
• Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
• Liaises with appropriate central and campus compliance and data privacy leads.
• Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability.

Technology Advancement:

• Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions’ goals.
• Advises on best practices for optimizing the use of Workday cross-application features.
• Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects.
• Leads Workday cross-application (e.g., reporting, integrations, and security) system upgrades, enhancements, testing validation, as well as the overall performance of Workday.
• Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities. 
• Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance.

Leadership:

• Serves as a key liaison with third parties and other internal stakeholders in support of automation.
• Works with campus stakeholders and the user community to identify and scope process and system improvement.
• Works with executive director to facilitate the cross-application governance groups and prioritization of processes.
• Leads and supervises projects and activities aided at implementing best practices and driving business growth.

Required Education Level/Certifications:

Bachelor’s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits.

Required Experience:

• Two (2) years’ hands-on experience with Workday security, integration, and reporting.
• Supervisory experience.

Required Knowledge/Skills/Abilities:

• Thorough knowledge of Workday cross-applications.
• Experience configuring Workday cross-applications.
• Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
• Ability to clearly define business challenges and identify and communicate technical and business changes required to address them.
• Ability to drive decision making through a consensus-building approach.

Preferred Education Level/Certifications:

Workday Pro Certification – security, integrations, reporting

Preferred Experience:

• Workday experience in a higher education environment.
• Experience with Adaptive Financial Planning
• Experience with Adaptive Workforce Planning
• Experience with Prism Analytics
• Experience with People Analytics